"A year ago today I met you at your office to prepare for my hearing the next day regarding the Protection Order M filed against me. I was so scared to meet you because I had never had an attorney before, and I was so ashamed that I had been arrested. However, you were calm and encouraging. Although Dana met me the next day for that hearing, you dropped by later and we talked while sitting on the bench outside the court room. I then hired you to defend me in my Criminal Case. I am so grateful to you."